TRACKING MY ORDER
Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email or through our Tracking Page. Note that there will be no updates if your parcel is in transit. All orders will be shipped out from our warehouse in Singapore.
We offer free standard shipping when you spend $99 SGD and above within Singapore.
|Order Value||$99 SGD or less||$99 SGD or more|
|Shipping Cost||$7.90 SGD||Free Shipping|
We take up to 24 hours to process all orders. However, all cancellations should be made within 12 hours upon placing your order as stated in our Returns & Exchange Policy.
Orders have an estimated delivery timeframe within 1 - 2 business days for Express Shipping and4 - 6 business days for Standard Shipping, upon dispatch.
Please note that express shipping rates vary based on weight of order. If you'd like to get an estimate for express shipping, please Contact Us or email us at email@example.com for us to assist you with it.
PARCEL RETURNED TO SENDER (RTS)
In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of $10 SGD. If you choose to opt for a refund instead, there will be a restocking fee of $10 SGD.